Effective Date: April 16, 2026
Baby's Haven ("we," "our," or "us") operates the luxury vacation rental website located at www.thebabyshaven.com (the "Site"). This Privacy Policy explains how we collect, use, disclose, and protect information about you when you visit our Site, make a booking enquiry, or communicate with us. By using the Site, you agree to the practices described in this Policy.
1. Information We Collect
1.1 Information You Provide Directly
When you make a reservation or enquiry, we collect:
- Full name and contact details (email address, phone number)
- Country of residence
- Check-in and check-out dates and number of guests
- Payment information (processed securely through third-party payment providers; we do not store full card details on our servers)
- Service preferences and any special requests you communicate to us
1.2 Information Collected Automatically
When you browse the Site, we may automatically receive:
- IP address and browser type
- Pages visited, time spent on the Site, and referring URLs
- Device identifiers and operating system information
This data is collected through standard web server logs and may be used with analytics tools to help us improve Site performance and user experience.
1.3 Communications
If you contact us via email (hello@thebabyshaven.com) or through any contact form on the Site, we retain the content of your message and your contact details in order to respond to you and maintain a record of our correspondence.
2. How We Use Your Information
We use the information we collect for the following purposes:
- To process and manage your booking or reservation enquiry
- To communicate with you before, during, and after your stay (booking confirmations, pre-arrival information, post-stay follow-up)
- To arrange any concierge services you have requested (airport transfers, housekeeping, etc.)
- To send transactional emails related to your reservation via our email service provider (Resend)
- To improve the functionality and content of the Site
- To respond to your enquiries and provide customer support
- To comply with applicable legal and regulatory obligations
We do not sell your personal information to third parties. We do not use your data for automated decision-making or profiling.
3. How We Share Your Information
3.1 Service Providers
We work with trusted third-party service providers who assist us in operating the Site and fulfilling your reservation. These include:
- Email delivery (Resend) — to send booking confirmations and correspondence
- Website hosting (Vercel) — to serve the Site
- Domain and DNS services (Porkbun, ImprovMX) — to manage our domain and email routing
These providers are authorised to use your information only as necessary to perform services on our behalf and are required to maintain appropriate security safeguards.
3.2 Legal Requirements
We may disclose your information if required to do so by law, court order, or governmental authority, or if we believe in good faith that such disclosure is necessary to protect our rights, your safety, or the safety of others.
3.3 Business Transfers
In the event of a merger, acquisition, or sale of all or substantially all of our assets, your information may be transferred to the acquiring entity, subject to the same privacy commitments described in this Policy.
4. Data Retention
We retain your personal information for as long as necessary to fulfil the purposes outlined in this Policy, including for the duration of your booking relationship with us and for a reasonable period thereafter to comply with legal obligations, resolve disputes, and enforce agreements. Transactional records are typically retained for seven (7) years in accordance with applicable accounting and tax regulations.
5. Cookies and Tracking Technologies
The Site may use cookies or similar technologies (such as local storage) to remember your preferences and improve your browsing experience. These may include:
- Strictly necessary cookies required for the Site to function
- Analytics cookies that help us understand how visitors interact with the Site
You can control or disable cookies through your browser settings. Please note that disabling cookies may affect certain features of the Site. We do not currently use advertising or retargeting cookies.
6. Data Security
We implement reasonable administrative, technical, and physical measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. Our Site is served over HTTPS and our email communications use industry-standard encryption. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
7. International Transfers
Baby's Haven operates from Madurai, India. Our website hosting and email service providers are located in the United States and other jurisdictions. If you are located outside India, please be aware that your information may be transferred to, stored, and processed in countries where data protection laws may differ from those in your home country. By using the Site, you consent to such transfer.
8. Your Rights
Depending on your country of residence, you may have certain rights regarding your personal information, including:
- The right to access the personal information we hold about you
- The right to correct inaccurate or incomplete information
- The right to request deletion of your personal information, subject to legal retention obligations
- The right to withdraw consent where processing is based on consent
- The right to object to or restrict certain processing activities
To exercise any of these rights, please contact us at hello@thebabyshaven.com. We will respond to your request within a reasonable timeframe and in accordance with applicable law.
9. Children's Privacy
The Site is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently received personal information from a child under 13, we will delete it promptly. If you believe a child has provided us with personal information, please contact us immediately.
10. Third-Party Links
The Site may contain links to third-party websites or services. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies before providing any personal information.
11. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, or legal requirements. When we make material changes, we will update the Effective Date at the top of this page. Your continued use of the Site after any changes constitutes your acceptance of the revised Policy. We encourage you to review this page periodically.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal information, please contact us at:
Baby's Haven
Velmurugan Nagar, Madurai, Tamil Nadu, India
Email: hello@thebabyshaven.com
Website: www.thebabyshaven.com